Terms & Conditions

Terms of Service

Understanding Our Terms, Embracing Our Community.

1. General conditions:

Access to this site implies that you accept the limitations, conditions, remarks and reservations contained in this page. XlidaClub reserves the right to modify the content of the website at any time.

2. Product Information:

2-a: XlidaClub.com presents on its website the products for sale with their characteristics so that the potential consumer can read them, before taking the final order. All products are accompanied by photos, which are intended to present an overview of the product. Thus, some photos may include optional accessories. Only the detailed description includes exactly the items included with the product. In case oferror, we could not be held responsible. Any operation not disputed within one month cannot give rise to a claim, except within the framework of the guarantee.

2-b: The offers presented by XlidaClub.com are only valid within the limits of available stocks.

3. Price:

The prices are indicated in USD and do not take delivery costs into account. The prices of our products are indicated inclusive of all taxes (additional customs fees may be added for countries outside the Schengen area). Payment of the full price must be made when ordering. XlidaClub strives to keep the website up to date with the indications relating to the products as well as any price mentions which are published there, but cannot provide any guarantee in this respect.

4. Means of payment:

XlidaClub.com offers several payment methods to pay for your purchases. - Payment with PayPal: In partnership with the global internet payment specialist PayPal, you can pay on our site in a few minutes and in a secure manner by logging into your PayPal account. - Payment with credit card (Visa, Mastercard, American Express): In partnership with the world specialist in internet payment Adyen, you have the possibility of paying on our site in a few minutes and in a secure manner using your credit card. Visa, Mastercard, American Express..

5. Return and exchange:

Returns and exchanges are possible within 10 days of receipt of your order. Only products that are unused, clean, in perfect condition and in their original packaging can be returned or exchanged. Shipping costs remain the responsibility of the customer.

6. Warranty:

The warranty applies under normal conditions of use of our products in the event of:

6-a: Quality defect: Once the defect has been confirmed by our after-sales service, you can request a replacement or a return within 7 days of receiving your package.

6-b: Malfunction: The motor, battery, charger and controller are guaranteed for 1 year. The dashboard is guaranteed for 1 year in the event of a malfunction.

6-c: Breakage: The handles and the vertical lever are guaranteed for 1 year.

Note: Malfunctions due to non-compliance with the conditions of use, poor repairs orlack of maintenance of the device are not construction defects and therefore do not apply to the guarantee.

7. Regulations in Switzerland:

Following ordinance OETV 741.41 articles 18.b and 18.d adopted by the Swiss federal authority on 19.06.1995; Are considered as "light mopeds" all vehicles equipped with an electric propulsion system with a motor with a maximum power of 0.50 kW (2.00 kW for Segways) that can reach a maximum speed of 20Km/h or 25km /h with pedal assistance.

The legislation in force for electric scooters is as follows:

Maximum speed: 20 km/h
Maximum engine power: 0.50 kW
Homologation: Not necessary
License plate: Not necessary
Minimum driver age: 14 years
Driving license 14-16 years = Cat. M / +16 years old not necessary
Helmet: Strongly recommended but not compulsory
Driving on cycle paths: Authorized
Driving on the road: Authorized
Driving on the sidewalk: Prohibited

8. Intellectual Property:

Unless otherwise stated, XlidaClub owns the entire site and its content. All trademarks, names, titles, logos, photos, drawings, texts and other material elements used on this site are the property of a subject of XlidaClub's rights. Opening pages on the screen, downloading or copying them does not lead to the acquisition of rights (rights of use, intellectual property rights, etc.). Without prior written authorization, it is prohibited to reproduce, transmit (electronically or by other means), modify, link or use all or part of the site for public or commercial purposes

9. Reservations:

XlidaClub does its best to ensure that the content of this website is correct and up-todate at the time of publication. Nevertheless, XlidaClub does not claim or guarantee that the content is exhaustive and without fault and accepts no responsibility for any errors, omissions or imperfections. Product data such as speed, range or load weight are provided to us by the manufacturer. The calculation basis is a 75Kg driver for a driving situation with a 0° gradient and a wind of 0 Km/h.

10. Transfer of data outside the EEA:

Please note that some data recipients may be located outside of the EEA. In such cases, we will transfer your data only to countries approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements guaranteeing an adequate level of data protection.

11. Advertising:

We may use third-party advertising technology to serve advertisements when you access the Site. This technology uses your information about your use of the Services to serve you advertisements (for example, by placing third-party cookies on your web browser).

You can opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding these companies' use of this information, including how to opt out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#! / and http://optout.aboutads.info/#!/.

12. Marketing:

We may use your personal information ourselves, such as your name, e-mail address, telephone number, etc. or through our contractors for the purpose of providing you with promotional content, relating to our services, which we believe may be of interest to you.

Out of respect for your right to privacy, we provide you in these marketing materials with ways to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our email lists.

Please note that even if you have opted out of receiving marketing emails from us, we may send you other types of important email communications without providing you with the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

13. Business transaction:

We may share information in the event of a corporate transaction (for example, sale of a substantial part of our business, merger, consolidation, or sale of assets). In the event of the foregoing, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

14. Minors:

We understand the importance of protecting the privacy of minors, especially in an online environment. The site is not designed for or intended for children. Under no circumstances will we permit the use of our services by minors without the prior consent or authorization of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian learns that his or her child has provided us with personal information without their consent, he or she should contact us at info@xldsports.com.

15. Updates or Changes to this Privacy Policy:

We reserve the right to periodically change or revise the Privacy Policy; material changes will be effective immediately upon posting of the revised Privacy Policy. The latest revision will be reflected in the "Last Modified" section. Your continued use of the Platform, following notice of such changes on our website, constitutes your acknowledgment and consent to such changes to the Privacy Policy and your agreement to be bound by the terms of such changes.

16. How to contact us:

If you have general questions about the Site or the information we collect about you and how we use it, you can contact us at info@xldsports.com.

XlidaClub | No. 1185 Xongxin Road, Xuhang Town, Jiading District | Shanghai China +86-21-59558850 info@xldsports.com

Last update May 24, 2024

Privacy Policy

Protecting Your Data, Respecting Your Privacy

1. Reasons for collecting data:

The processing of your personal data (ie any information that can potentially allow your identification; hereinafter "personal information") is necessary for the performance of our contractual obligations towards you and to provide you with our services. This processing is also necessary to protect our legitimate interests and to ensure compliance with the legal and financial regulatory obligations to which we are subject.

When you use the site, you consent to the collection, storage, use, and other uses of your personal data as described in this privacy policy.

We encourage our users to read the Privacy Policy carefully and use it to make informed decisions.

2. What information do we collect?

We collect two types of data from users: non-personal data and personal data.

Non-personal data relates to one or more users. It may be made available or collected through your use of the site (“non-personal data”). We are not aware of the identity of any user from whom the non-personal information was collected. The non-personal information collected may include a summary of your usage data and technical information transmitted by your device, including certain software and hardware information (for example, the type of browser and operating system your device uses, language preference, access time, etc.) to improve the functionality of our site.

Personal data is individually identifiable information, which is information that identifies an individual or can identify an individual. This information includes: Device data: We collect personal data from your device. This information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information relating to your activity on the site. Registration data: When you register on our site, you will be asked to provide us with certain details such as: full name, email address, telephone number and other information.

3. How do we receive information about you?

We receive your personal data from various sources: When you voluntarily provide us with your personal information in order to register on our site: registration or newsletter. When you use or access our site in connection with the use of our services; From third party providers, services and public registers (e.g. traffic analytics providers).

4. How do we use your data?

We do not rent, sell, or share user data with third parties except as described in this Privacy Policy

We may use the information for the following: Communicating with you: sending you notifications about our services, providing you with technical information, and responding to any customer service issues you may have; To communicate with you and keep you informed of our latest updates and services; To serve advertisements to you when you use our site (see more under “advertising”); To market our website and our products (see more under “marketing”); For statistical and analytical purposes, intended to improve the site.

In addition to the various uses listed above, we may share personal information with our trusted third-party providers, which may be located in different jurisdictions around the world, for any of the following purposes: Hosting and operating our site; To provide our services to you, including providing a personalized view of our site; Store and process this information on our behalf; Display advertisements and help us gauge the success of our advertising campaigns and help us retarget any of our users; To provide you with marketing offers and promotional materials related to our site and services; Perform research, technical diagnostics or analysis;

We may also release information if we have a good faith belief that release of such information is helpful or reasonably necessary to:

(i) Comply with any applicable law, regulation, legal process, or governmental request;
(ii) Enforce our policies (including our Agreement), including investigations of potential violations thereof;
(iii) Investigate, detect, prevent, or take action regarding illegal activity or other wrongdoing, suspected fraud, or security issues;
(iv) To establish or exercise our rights of defense against legal claims;
(v) Avoid damaging the platform, property or safety of our users, yourself or any third party;
(vi) For the purpose of collaborating withorganizations of;

5. User rights:

You can ask to: Receive confirmation of whether or not personal data concerning you is being processed and access your stored personal data, as well as additional information. Receive a copy of the summary of the personal data we have stored. Request rectification of your personal data that is under our control. Request deletion of your personal data. Oppose the processing of your personal data. Request a restriction of the processing of your personal data. File a complaint with a supervisory authority. However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you would like to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the contact details provided below:

XlidaClub
No. 1185 Yongxin road Xuhang Town, Jiading District | Shanghai China
+86-21-59998850
info@xldsports.com

6. Data retention:

We will retain your personal data for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of data collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy obsolete and unused information as soon as possible. In accordance with applicable regulations, we will retain records containing customer personal data, customer account opening documents, communications and any other items required by applicable laws and regulations.

We may rectify, reconstruct or delete incomplete or inaccurate information at any time and at our own discretion.

7.Cookies:

We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services. A "cookie" is a small piece of data that a site assigns to your device when you visit a web page. Cookies are very useful and can be used for different purposes. Cookies allow you to navigate between pages efficiently, automatically enable certain features, remember your preferences, and make the interaction between you and our services faster and easier. Cookies are also used to ensure that the advertisements you see are relevant and to compile statistical data about your use of our services.

Cookies do not contain any information that personally identifies you, but the personal information we store about you may be linked to information stored in and obtained from cookies. You can delete cookies by following the instructions in your device preferences; however, if you choose to disable cookies, some features of our site may not function properly and your online experience may be affected.

We also use a tool called “Google Analytics” to collect data about your use of the site. Google Analytics collects information such as how often users access the site, which pages they visit when they do so, etc. We use the information we obtain from Google Analytics only to improve our site and our services. Google Analytics collects the IP address assigned to you on the date you visit the Sites, rather than your name or other identifying information. We do not combine information collected through the use of Google Analytics with personally identifiable information.

8. Collection of information by third parties:

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to third-party applications or websites, different rules may apply. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party to whom you choose to disclose information. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage, including third parties to whom we may disclose information such as stated in this privacy policy.

9. Data protection:

We take the utmost care in implementing and maintaining the security of the site and your data. We use industry standard procedures and policies to ensure the security of the information we collect and maintain, and prevent unauthorized use of that information, and we require all third parties to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access to or abuse our site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

10. Transfer of data outside the EEA